Refund Policy

If you bought a plan for the first time, you can ask for a full refund within 14 days of payment, for any reason. When you renew, or add more time later, you have 7 days to ask for a refund of that payment, if you haven't used the extra storage or features it unlocked.

• You were charged twice for the same thing, or charged after cancelling.
• You paid, but the plan was never activated on your account and we can't fix it.
• A long outage or a bug on our side stopped you from using what you paid for.

In these cases you can ask at any time, not only in the first 14 days.

• The request comes after the time limits above, unless section 2 applies.
• The account was suspended for breaking our Terms, for example sharing illegal content or abuse.
• Plan keys you bought from a reseller. Ask the seller instead.
• Partial months or years after the refund window. You can cancel, and you keep the plan until the period ends.

• We refund crypto payments in the same coin and network you paid with, to a wallet address you give us. We can't reverse a transaction on the blockchain.
• We refund the amount we received for the plan, in USD value at the time of payment. The coin amount may differ because of price changes. Network fees are deducted from the refund.
• If you sent too little, the invoice stays unpaid. Contact us to top it up or get the amount back. If you sent too much, we can refund the difference or add it as extra plan time.
• Please double-check addresses. We can't recover crypto sent to a wrong address or network.

When card checkout is available, Paddle is the merchant of record for the sale. Refunds go back to the original card or payment method, usually within 5 to 10 business days, depending on your bank. Subscriptions can be cancelled any time in Account. That stops future renewals, and doesn't refund the current period unless it's within the windows above.

Your account moves back to the Free plan. Files above Free limits aren't deleted right away. They get a fresh Free retention period, so you have time to download them.

Email support@dropcircle.net from the email on your account, or include your username, with:

• your username;
• the payment date and amount, and the invoice or order number if you have it;
• for crypto payments, the wallet address and network for the refund.

We reply within 2 business days and send approved refunds within 5 business days.

This policy doesn't limit any refund rights you have under the consumer laws of your country.